The Fairfax Surrogacy Difference

Fairfax Surrogacy is a full-service surrogacy agency helping intended parents worldwide find a gestational surrogate to carry their baby. Fairfax Surrogacy is the newest addition to the Genetics & IVF Institute (“GIVF”) portfolio of assisted reproduction enterprises, which back to 1984. Amongst many accomplishments, GIVF was the first clinic to achieve a frozen embryo twin birth in America. GIVF’s founders also started Fairfax EggBank and Fairfax Cryobank, both leaders in the industry. At Fairfax Surrogacy, our goal is to provide education and support and offer a high standard of credibility, transparency, diversity, and compassion to all who seek our services. 

We are looking for a Case Manager to join our team. The Case Manager will play a key role in providing guidance and a high level of customer service to intended parents and gestational surrogates throughout their family building journey. You’ll act as a strategic partner to all parties ensuring they feel supported and are safely navigating all aspects of third-party reproduction to create their family.

This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality. You will be responsible for the management of each journey and assisting intended parents, gestational surrogates, third-party professionals such as fertility clinic staff, attorneys, insurance and counselors, and the Fairfax team throughout all phases of the surrogacy journey.

The Case Manager will be the main point of contact for intended parents from the moment they inquire about our services, until they complete their journey and bring their baby back home.

Primary Responsibilities: 

• Facilitate communication between all parties serving as a liaison between intended parents, gestational surrogates, counselors, attorneys, insurance brokers, fertility clinics, escrow companies, delivery hospital, and all other professionals involved.
• Provide intended parents with information and referrals to third-party professionals and services needed throughout their journey.
• Coordinate psychological screening appointments, legal, and insurance consultations.
• Work closely with the Fairfax team and mental health professionals to facilitate the matching process. 
• Communicate regularly and provide information, support, and guidance to intended parents and gestational surrogates throughout the process keeping all parties appraised of pertinent developments.
• Provide concierge-type services for intended parents, such as assisting with gifts, providing support and guidance to intended parent with travel needs, and arranging transportation and hotels for the gestational surrogates.
• Prepare hospital birth plans, coordinating with attorneys, intended parents, gestational surrogates, delivery hospital, and social worker.

• Collaborate with the law firms and escrow provider to ensure timely responses to legal issues and timely payment to all parties.
• Assess insurance needs and work with insurance experts to address claims, balance statements, and setting-up new policies as needed.
• Maintain information on cases updated on a timely manner in CRM.
• Build and develop relationships within the community to promote our program. 
• Initiate and manage outreach activities to increase engagement and continued interest of intended parents, including participation in social media groups and in-person events. 
• Complete a broad variety of tasks that facilitate the Director’s ability to effectively lead the organization, including assisting with special projects; designing, producing, or editing documentation, reports, and presentations; and other projects as needed. 
• Evaluate and assist in developing program policies and procedures for improved workflow and anticipate future needs as the organization grows.  
• Other projects/duties as assigned.

Qualifications and Experience: 

• Bachelor’s degree in social work, psychology, or related field preferred.
• Minimum three years of experience as a Case Manager in a surrogacy agency setting. 
• Working knowledge of the medical, insurance, and/or legal fields is preferred. 
• Exceptional written and verbal communication skills.
• Exceptional organizational skills and impeccable attention to detail.  
• Able to work in an environment where appropriate and timely responses to urgent matters or situations are often required.
• Self-motivated, proactive, and forward-thinking. 
• Must be confident, diplomatic, and tactful in all interactions.  
• Exhibit a high degree of professionalism in dealing with diverse groups of people and maintain discretion in handling confidential information. 
• Able to establish authority and set appropriate boundaries and expectations by balancing a level of friendliness and compassion with professionalism. 
• Able to effectively communicate with all levels of internal and external contacts. 
• Make appropriate, informed decisions regarding priorities and available time and be able to switch gears at a moment’s notice. 
• Able to complete a high volume of tasks and projects with little or no oversight. 
• Bilingual applicants are encouraged to apply. 
• Expert proficiency with Microsoft Office. 
• Technically savvy.  

This position is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a start-up organization and grow with the company. 

Salary is commensurate with experience. In addition, we provide a wide assortment of benefits to our employees, including:

• Health, dental and vision insurance
• Flex Spending Account (FSA) and Health Savings Account (HSA) options
• Group term life insurance
• Short-term and long-term disability options
• 401K plan
• Paid parental leave
• Equity via an Employee Stock Ownership Plan (ESOP)
• Tuition reimbursement program
• Substantial discounts on company services and products, including IVF/IUI and fertility preservation (egg freezing), donor eggs and sperm, and egg and embryo storage
• Paid vacation and sick time
• Paid company holidays
• Job training and development opportunities
• Company-wide social events
• Remote work available/Hybrid if the applicant lives within 40 miles of Bethesda, Maryland 
• Must be fully vaccinated against COVID-19 and provide proof of vaccination prior to start date unless a bona fide health or religious exemption is documented.

Fairfax Surrogacy is a proud equal opportunity employer committed to an inclusive work environment and to building a team that reflects the rich diversity of our community. People of color, people with disabilities, and people of diverse sexual orientations, gender expressions, and identities are encouraged to apply.  To apply, please submit your resume and a cover letter to jobs@givf.com and note “FSCM” on the subject line.   EOE/M/F/D/V